Refund and Returns Policy

We want you to love what you order from Mappy Mall, and quality is important to us. If your item arrives damaged, defective, or with a visible print/quality error, we’ll replace it or refund you.

For any quality issues, please send us clear photos of the product on a flat, well-lit surface, along with your order number, through our contact form. This helps us resolve things quickly.

Because most items are shipped directly from our fulfillment and manufacturing partners either made to order or sent from their warehouse  we’re unable to accept general returns or exchanges for reasons like changed your mind or incorrect sizing. Details below.

Cancellations

Order Cancellation Policy

If you’d like to cancel or change your order, please contact us as soon as possible using the contact form or the link in your confirmation email. We can only cancel or amend an order before it has been sent to our fulfillment partner for processing  once an order enters production or has shipped, it can no longer be cancelled.

After you’ve received your order, you have 30 days to report any quality issues.

Damaged or Quality Issues

For the fastest resolution, please include:

• A photo clearly showing the damage or quality issue
• Your order number

Photos on a flat surface, with any tags and the affected area clearly visible, help us resolve your case fastest. Send these details to us via our contact form.

Refund Policy

Because items are fulfilled directly by our manufacturing and shipping partners, we’re unable to offer refunds, returns, or exchanges except in cases of confirmed quality issues, damage, or defects  verified with a photo as described above.

• PayPal: Refunds typically appear in your account within 24 business hours.
• Credit/Debit Card: Refunds typically appear in your account within 7–10 business days, depending on your bank.

Accepted Payment Methods

We accept payments via credit/debit card, PayPal, and other payment methods available at checkout depending on your location.

International Orders

Mappy Mall ships to customers in the USA and Ghana. Orders shipped internationally may be subject to import taxes, duties, or customs charges depending on your location and the items ordered. You are responsible for any applicable import duties or fees, whether collected at checkout or upon delivery. For details specific to your country, please contact your local customs office.

Order Fulfillment

Orders placed on Mappy Mall are fulfilled through our shipping and manufacturing partners. Delivery times vary depending on the product and your location , please check the estimated delivery window shown at checkout or on the product page before ordering.

Contact Us

Have a question not covered here? Reach out via our contact form and we’ll get back to you.